Privacy Policy

Natural Enhancement (UK) Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://naturalenhancement.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of The General Data Protection Regulation (GDPR) (EU) 2016/679 and The Data Protection Act 2018 (the Act), the data controller is Natural Enhancement (UK) Ltd of Unit 13, River View Commercial, 8 Kew Bridge Road, Brentford, Middlesex, United Kingdom, TW8 0EF.

  1. Information we may collect from you

    We may collect and process the following data about you:

    1. Information you give us.

      You may give us information about you by filling in forms on our site www.naturalenhancement.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, date of birth, gender, marital status, e-mail address and phone number, financial and credit card information, health information, personal description and photograph.

    2. Information we collect about you.

      With regard to each of your visits to our site we may automatically collect the following information:

      1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
      2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
    3. Information we receive from other sources.

      We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, marketing partners, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

      The information they give us may include your name, address, e-mail address and phone number, financial and credit card information, health information, personal description and photograph

  2. Uses made of the information

    We use information held about you in the following ways:

    1. Information you give to us.

      We will use this information:

      1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
      2. to allow third-party providers to collect, disclose and use your information to the extent necessary to allow them to perform the services they provide to us. Example Courier companies we use to deliver your purchases;
      3. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
      4. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will contact you by telephone or electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by telephone or electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (such as an order form or registration form);
      5. to notify you about changes to our service;
      6. to ensure that content from our site is presented in the most effective manner for you and for your computer.
    2. Information we collect about you.

      We will use this information:

      1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      3. to allow you to participate in interactive features of our service, when you choose to do so;
      4. as part of our efforts to keep our site safe and secure;
        1. to measure or understand the effectiveness of marketing we serve to you and others, and to deliver relevant advertising to you;
        2. with your consent to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    3. Information we receive from other sources.

      We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

  3. Disclosure of your information

    We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    1. We may share your information with selected third parties including:
      1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
      2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).
      3. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
      4. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
      5. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
      6. We share your data with MailChimp to send our direct marketing campaigns to prospective and current customers. Please visit their privacy policy https://mailchimp.com/legal/privacy/

    2. We may disclose your personal information to third parties:
      1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      2. If Natural Enhancement (UK) Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or any of our terms and conditions of and other agreements; or to protect the rights, property, or safety of Natural Enhancement (UK) Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  4. Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    All information you provide to us is stored on HIPAA compliant third Party secure servers. Any payment transactions will be encrypted using SSL technology and certified Level 1 PCI DSS compliant. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  5. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

    1. Information about our use of cookies

      Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies as described here.

      A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other computing device (your device) if you agree. Cookies contain information that is transferred to your device’s hard drive.

    2. We use the following types of cookies:
      1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
      2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
      4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

        Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

        You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

        You can find more information about the individual cookies we use, their expiry time and the purposes for which we use them in the table below:

        Required cookies

        Path Secure Expires (UTC) Name Sample Content Purpose
        CaseRetrieve.aspx.vb
        CatalogueRetrieve.aspx.vb
        CustomContentProcess.aspx.vb
        CustomContentRetrieve.aspx.vb
        FavoriteProcess.aspx.vb
        FileRetrieveExternal.aspx.vb
        FormProcess.aspx.vb
        FormProcessv2.aspx.vb
        ForumEditor.aspx.vb
        ForumRetrieve.aspx.vb
        LogOutProcess.aspx.vb
        MemberProcess.aspx.vb
        OrderRetrievev2.aspx.vb
        PaymentProcess.aspx.vb
        PaymentProcessCardia.aspx.vb
        PaymentProcessDIBS.aspx.vb
        PaymentProcessDPS.aspx.vb
        PaymentProcessGoogle.aspx.vb
        PaymentProcessHPay.aspx.vb
        PaymentProcessValitor.aspx.vb
        ProductRetrieve.aspx.vb
        RatingProcess.aspx.vb
        ReferAFriendProcess.aspx.vb
        RSSRetrieve.aspx.vb
        ZoneProcess.aspx.vb
        No Usually is set to one year, but in some places the expiration date for this cookie is not set, and it this case it will last for a duration of a session (30 minutes) VID{0} - siteID number (eg. 4236234) EntityID cookie - identifies logged in users in SecureZones.
        CampaignProcess.aspx.vb
        LogOutProcess.aspx.vb
        OrderRetrievev2.aspx.vb
        ZoneProcess.aspx.vb
        No Usually is set to one year, but in some places the expiration date for this cookie is not set, and it this case it will last for a duration of a session (30 minutes) VSV{0} - siteID bgkzg4451y4eeaugwepnddam It is used in conjunction with the VID cookie to keep track of logged in entity. It helps to identify the secure zone where the entity is logged in.
        (It is actually the ASP.NET_SessionId associated to a logged in entity (VID) for a secure zone)
        CatalogueRetrieve.aspx.vb
        OrderRetrievev2.aspx.vb
        No Default session timeout (30 minutes) SelectedRateKey alpha numeric It holds the selected shipping options for some shipping providers.
        CatalogueRetrieve.aspx.vb
        OrderRetrievev2.aspx.vb
        No Default session timeout (30 minutes) CartID 8b95def4-d102-4908-870d-4a414ba79702 Keeps track of current shopping cart
        all pages No Default session timeout (30 minutes) ASP.NET_SessionId fgthhi4451y4eeaugsrtyu43e System session cookie
        Ap.aspx.vb No It is not seen by the user (it is set in a page which makes a redirect to another page were it is removed) CHANNEL_AFFILIATE 1 Used for affiliate programs.
        FB/Authorize.aspx.vb
        FB/Login.aspx.vb
        No Default session timeout (30 minutes) FBKEY alpha numeric string Used for login into secure zones with Facebook account
        FB/Authorize.aspx.vb
        FB/Login.aspx.vb
        No Default session timeout (30 minutes) FBRURL https://naturalenhancement.co.uk.com/FB/LinkToContact.aspx Used for login into secure zones with Facebook account. Return URL from FB
        FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) AuthProcessUrl https://naturalenhancement.co.uk.com/ZoneProcess.aspx?ZoneID=.. Process FB User login authorization in our system.
        It is used when the user authenticates with success in Facebook and he is redirected back to our system.
        FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) SNU 0 or 1 Flag with specify if the user will be automatically subscribed to a secure zone when it comes back from Facebook authentication.
        FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) ZID 4236234 Holds the zone id were the user needs to be logged in when it comes backs from Facebook authentication.
        FB/LinkToContact.aspx.vb No Default session timeout (30 minutes) PID 4231438 Holds the page id of pager were the user needs to be redirected when it comes backs from Facebook authentication.

        Performance and tracking cookies

        Path Secure Expires (UTC) Name Sample Content Purpose
        CampaignProcess.aspx.vb No It is not seen by the user (it is set in a page which makes a redirect to another page were it is removed) CHANNEL_CAMPAIGN 1 Used for analyzing clicks in emails
        OrderRetrievev2.aspx.vb
        ZoneProcess.aspx.vb
        No 30 minutes VISID{0} - siteId d5c520ef-cf07-412e-a56d-d2872e419ff9#www.naturalenhancement.co.uk.com#28.06.2012 12:20:58.381 This track visit session identifier which is used to aggregate page usages. It is actually used in all front end pages
        OrderRetrievev2.aspx.vb
        ZoneProcess.aspx.vb
        No 30 minutes ANONID{0} - siteId 53f46c5e-f285-4ff9-abad-af1009382bc6 Usually is used in conjunction with VISID cookie for the same purpose
        OrderRetrievev2.aspx.vb
        ZoneProcess.aspx.vb
        No 30 minutes ANONID_FS{0} -siteId 27.06.2012 15:05:51.364 ANONID_FS hold only the creation date of the ANONID cookie.
        all pages No N.A. visitorDeviceClass desktop, tablet, phone, etc. Identifies if the visitor uses a tablet/iPhone/Desktop to display the dedicated layout of the site

        Questions, comments and requests regarding this Cookies Policy are welcomed and should be addressed to info@naturalenhancement.co.uk

  6. Your rights

    You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@naturalenhancement.co.uk

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  7. Access to information

    The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

  8. Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  9. How long we will store your data

    Natural Enhancement will store your data until you notify us to remove it. We may have to retain some data for tax, legal or regulatory purposes.

  10. Contact

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@naturalenhancement.co.uk

25th May 2018

Ready For The Next Step?

Got A Question? Want To Book An Appointment?

Get In Touch

How To Find Us

Our clinic is based in London: closest tube is Gunnersbury, Train is Kew Bridge, parking available, find us on Google maps.